Responsible Gaming
Gambling Should Be Entertainment
At Richard Casino, we believe that gambling should only ever be viewed as entertainment, not as a way to earn money or solve financial problems. If you find yourself gambling to make money or recover losses, it's time to seek help.
We're committed to promoting responsible gaming practices and supporting our Australian players in maintaining a healthy relationship with online gaming.
Age Verification
You must be at least 18 years of age or the legal gambling age in your Australian state or territory to use Richard Casino. If you are under the legal age, please do not attempt to create an account.
We take age verification seriously and reserve the right to request proof of identity and age at any time.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs in your own behaviour, please seek help immediately:
- Chasing losses by gambling with more money to recover what you've lost
- Hiding your gambling activities from family, friends, or partners
- Gambling with money needed for bills, rent, food, or other essentials
- Spending more time and money on gambling than intended
- Neglecting work, school, family, or personal relationships due to gambling
- Feeling anxious, irritable, or depressed when not gambling
- Borrowing money or accumulating debt to fund gambling
- Failed attempts to cut back or stop gambling
- Using gambling as an escape from problems or negative emotions
- Experiencing financial difficulties due to gambling
Self-Help Tools
Richard Casino provides the following tools to help you maintain control of your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit
- Loss Limits: Set limits on the amount you're willing to lose during a gaming session
- Reality Checks: Enable pop-up reminders during play to track your time and spending
- Self-Exclusion: Temporarily or permanently exclude yourself from your account for a period you choose
- Session Reminders: Set time limits for your gaming sessions
- Account Closure: Request permanent closure of your account at any time
Contact our customer support team to implement any of these tools or for further assistance.
Support Organisations
If you or someone you know is struggling with problem gambling, professional help is available:
Australia
- Gambling Help Online — Free, confidential support and counselling
Website: www.gamblinghelponline.org.au - Gambler's Help — Victoria's free counselling service
Phone: 1800 858 858 - Problem Gambling Foundation Australia — Support and resources
Website: www.pgfaust.org.au
United Kingdom
- GamCare — Free counselling and support
Website: www.gamcare.org.uk - GamStop — National self-exclusion scheme
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council — Information and support
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling — Helpline and resources
Website: www.ncpgambling.org
Helpline: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) — Federal Centre for Health Education
Website: www.bzga.de
Need Help?
If you believe you have a gambling problem, please reach out for support today. There is no shame in seeking help — problem gambling is a recognised condition, and professional support can make a real difference.
Contact one of the organisations listed above, speak to your GP, or call a helpline in your country. Your health and wellbeing are our priority.
Remember: Gambling should be fun. If it's not, it's time to get help.